NATIONAL GRID LOCAL LAW 30 FAQ SHEET
Q: Why is National Grid updating my gas service?
- As part of National Grid’s commitment to safe and reliable gas systems, and to comply with the mandated FDNY and the NYC building code LL30 program, we are required to install shutoff devices (service valves) outside designated building units to ensure that these safety devices are accessible to first responders in the event of an emergency.
The installation of these devices is mandated by the City of New York per Building Code of the City of New York Local Law 30 (LL30).
- Who will be doing the work?
A: Installations will be completed by an authorized National Grid contractor.
Brooklyn/Queens:
Hallen Construction, Elecnor Hawkeye and/or Safeway Construction
Staten Island
Elecnor Hawkeye
If someone comes to your door and claims to be from National Grid, Elecnor Hawkeye or Safeway and does not supply a photo ID, do not let them in and immediately call the police.
Q: Will this cost me anything?
A: This work will be done at no charge to you, but you must schedule an appointment.
Q: What will the contractor be updating?
A: The contractor will be installing a shut off valve outside of your home, near the street or curb. To do this they also need access to the gas meter, service valve and all gas appliances. If possible, the contractor may also relocate the natural gas meter to the outside of the residence.
Q: What should I do to prepare?
A: When the work begins in your area the contractors will make contact and provide a number that you can call and schedule an appointment that is convenient to have the valve installed.
Q: What can I expect when the service technician arrives?
A: The contractor will need access to the gas meter, service valve and all gas appliances inside your home. The work normally takes between three and five hours to complete when scheduled.
Please provide a four foot clearance area around your meter. This allows the work to be accomplished in a clean and safe manner. Once the work is complete, the service technician will turn the gas service back on and relight all gas appliances.
Q: What if I don’t make an appointment?
A: If you do not make an appointment, you risk having gas service interrupted, in accordance with NYC Building Code LL30.
Q: If my gas service is interrupted, when will it be restored?
A: If a customer arrives home and calls to have their gas restored prior to 5pm, the contractor will restore gas service that evening barring any unforeseen issues. If the call is placed after 5pm, service will be restored prior to 5pm the next day.
Q: I am a critical care customer. What should I do?
A: You must still contact the contractor who posted the notice however, National Grid and the
LL30 contractor will work to make special arrangements with critical care and hardship customers.
Q: My account is in arrears or late. Will my service be interrupted?
A: Possibly. You are still required to contact the contractor who posted the notice and schedule an appointment. In these cases however, the LL30 contractor will not look to seek payment and will leave the service in the status (on and/or off) that it was found.
Q: What if the meter or service valve inside my home is not accessible?
A: Each contractor working the LL30 program has a licensed carpenter on staff who will remove the obstruction to allow the contractor to perform the installation. Once the work is complete the carpenter will replace what was removed in accordance with PSC regulations.
Q: Will my pavers be replaced if they are removed by the contractor?
A: If paver stones or brick walkways are removed to complete the curb valve installation, they will be replaced by a third-party paving contractor hired by National Grid.
Q: What if a leak is detected during the curb valve installation process?
A: The National Grid Customer Service team will respond and perform a leak investigation to determine the location and severity of the leak and advise the customer on their findings.
Q: Who is responsible for an appliance the does not relight after the curb valve work is complete?
A: The National Grid Customer Service team will respond and conduct a full investigation to determine what the issue is. They will make an attempt to relight/restart the appliance but if they are unsuccessful will advise on what next steps should be taken.
POST CURB VALVE INSTALLATION
Q: My sidewalk/driveway was broken up during the curb valve installation, when will it be replaced?
A: When the curb valve work is complete, we will pave the area with temporary asphalt. Within 60 days* final restoration will be performed at the site. *Due to winter weather conditions and temperature restrictions sidewalk and grass restoration work may be delayed longer than 60 days.